Duty of Striving

Dick Walton, of
the very successful company called Wal-Mart says, “It’s terribly important
for everyone to get involved. Our best ideas come from clerks and stock boys.”
Walton stories have become legends. According to The Wall Street Journal: “Mr.
Walton couldn’t sleep a few weeks back. He got up and bought four dozen donuts
at an all night bakery. At 2:30 am, he took them to a distribution center and
chatted for a while with workers from the shipping docks. As a result he discovered
that two more shower stalls were needed at that location.” Again, the astonishing
point is not the story per sé: any small business person could relate a host
of similar tales. The surprising news is that a top executive still exhibits
such a bone-deep form of concern for his people in a $2 billion enterprise.

From “In
Search of Excellence

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